Shipping policy
1. Delivery Timeframe All orders are delivered within 8–11 business days from the date of purchase confirmation. Business days exclude weekends and South African public holidays.
2. Shipping Method We ship exclusively via Aramex door-to-door delivery across South Africa. Once your order is dispatched, you will receive a tracking number to monitor your shipment.
3. Free Shipping Orders over R500 qualify for free standard shipping. Orders below R500 will be subject to a shipping fee calculated at checkout.
4. Order Processing Orders are processed within 1–2 business days of payment confirmation. You will receive an email notification once your order has been dispatched.
5. Delays & Liability Luzara is not liable for any shipping delays caused by:
- Aramex or any third-party courier
- Incorrect or incomplete delivery addresses provided by the customer
- Force majeure events (load shedding, natural disasters, strikes, etc.)
- High-volume periods (e.g., Black Friday, festive season)
Once an order has been handed over to Aramex, delivery is the responsibility of the courier. For delay queries, please contact Aramex directly using your tracking number.
6. Incorrect Address Please ensure your delivery address is correct at checkout. Luzara is not responsible for orders delivered to an incorrect address provided by the customer. Re-delivery fees may apply.
7. Tracking Your Order A tracking number will be emailed to you once your order is dispatched. You can track your order directly on the Aramex website at www.aramex.com.