Refund policy

1. General Policy All sales made through Luzara are final. We do not accept returns or offer refunds for change of mind, incorrect sizing, or personal preference.

2. Defective or Damaged Goods — 14-Day Claim Window In accordance with the Consumer Protection Act (CPA) No. 68 of 2008, if your item arrives damaged or is found to be defective, you must notify us within 14 days of delivery to be eligible for a resolution.

To lodge a claim, contact us at Luzaraskin@gmail.com within 14 days with:

• Your order number
• A clear description of the defect or damage
• Photos or video evidence

3. Resolution Options Upon verification of a valid defect or damage claim, we will offer:

• A replacement of the same product, OR
• A store credit to the value of the item

Refunds to the original payment method are at Luzara's sole discretion.

4. Non-Eligible Claims The following will not qualify for any resolution:

• Claims submitted after 14 days of delivery
• Damage caused by misuse, neglect, or failure to follow care instructions
• Opened skincare consumables unless proven defective
• Change of mind or unwanted gifts

5. No Returns We do not accept physical returns of products unless explicitly authorised in writing by Luzara. Unauthorised returns will not be processed or refunded.